Contact
Talk to the team that looks after your stay
The fastest way is WhatsApp: we reply in minutes, in English, Spanish or Portuguese.
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Before you book
Questions before booking
Is it safe to book direct instead of on Airbnb?
Yes. We are the same team that has managed these properties on Airbnb for 4 years, as Superhosts with a 4.9 rating. You get a written confirmation with every detail before paying.
Why is it cheaper to book direct?
Because you do not pay the platform service fee.
What is the cancellation policy?
It depends on the property and the season. We send it to you in writing with your quote, before you pay anything.
What happens if there is a power or water outage?
Our team answers 24/7 and handles it on the spot. Ask us which backup each property has before you book.
How does check-in work?
We coordinate your arrival time on WhatsApp and a member of the team welcomes you at the property.
Can you arrange the airport transfer?
Yes. Ask for it when you book and we will be waiting for you when you come out.
Another question? Ask us on WhatsApp